Terms & Conditions

1 Definitions and Interpretation

In these Terms and Conditions, the following definitions apply unless the context otherwise requires:

• "bata23", "we", "us", or "our" refers to the online gaming platform operating under the bata23 brand, including all associated services, websites, and mobile applications.
• "Player", "you", or "your" refers to any individual who registers for, accesses, or uses bata23 services.
• "Account" means the personal gaming account created by you on the bata23 platform, containing your balance, transaction history, and personal information.
• "Services" means all gaming products offered by bata23, including sports betting, live casino, slots, and any other gaming options made available on the platform.
• "Bonus" refers to any promotional credit, free spins, cashback, or other incentive offered by bata23 to players, subject to specific wagering requirements and conditions.
• "Deposit" means funds transferred by you into your bata23 Account through approved payment methods including Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga) and e-wallets (OVO, DANA, GoPay, ShopeePay).
• "Withdrawal" means funds transferred from your bata23 Account back to your designated bank account or payment method.

2 Eligibility and Account Registration

To create an Account and use bata23 services, you must meet the following eligibility requirements:

• You must be at least 21 years of age or the legal gambling age in your jurisdiction, whichever is higher. bata23 strictly enforces age verification through KYC (Know Your Customer) procedures.
• You must be a resident of Indonesia or a jurisdiction where online gambling is legally permitted. It is your responsibility to ensure that your use of bata23 services complies with local laws.
• You may register only one Account per person. Multiple accounts from the same individual, household, or IP address are strictly prohibited and may result in account suspension and forfeiture of funds.
• You must provide accurate, current, and complete information during registration, including your full legal name, date of birth, residential address, email address, and phone number.
• You must verify your identity by submitting government-issued identification (Indonesian National ID or KTP) and proof of address within 72 hours of your first withdrawal request.
• You are solely responsible for maintaining the confidentiality of your Account credentials (username and password). Any activity conducted through your Account is your responsibility.
• bata23 reserves the right to refuse registration or terminate any Account at our sole discretion, particularly if we suspect fraudulent activity, violation of these Terms, or breach of responsible gaming policies.

3 Deposits and Payment Methods

bata23 supports multiple convenient payment methods for Indonesian players. The following terms govern all deposit transactions:

• Accepted payment methods include Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata), e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja), and international cards (Visa, Mastercard) where available.
• The minimum deposit amount is Rp 50,000. There is no maximum deposit limit, though individual payment methods may impose their own transaction limits.
• Deposits are processed instantly in most cases. If a deposit does not appear in your Account within 15 minutes, contact customer support immediately with your transaction reference number.
• You may only deposit funds from payment accounts registered in your own name. Third-party deposits are strictly prohibited and may result in account suspension.
• bata23 does not charge deposit fees. However, your bank or payment provider may apply their own transaction charges, which are beyond our control.
• All deposits are denominated in Indonesian Rupiah (IDR). If you deposit using a foreign currency, your bank's conversion rate will apply.
• Any deposit made using stolen payment credentials, fraudulent methods, or chargebacks will result in immediate account termination and reporting to relevant authorities.

4 Withdrawals and Processing Times

bata23 is committed to processing withdrawals quickly and securely. The following conditions apply to all withdrawal requests:

• The minimum withdrawal amount is Rp 100,000. Maximum withdrawal limits depend on your VIP tier: Bronze (Rp 10,000,000 per day), Silver (Rp 25,000,000 per day), Gold (unlimited).
• Withdrawals are processed to the same payment method used for your most recent deposit, or to a verified bank account registered in your name.
• Standard withdrawal processing time is 1-3 hours after approval. VIP Silver and Gold members receive priority processing, often within 15-30 minutes.
• Before your first withdrawal, you must complete KYC verification by submitting valid identification documents. Subsequent withdrawals require no additional verification unless suspicious activity is detected.
• Any active bonus funds must meet their wagering requirements before the associated balance becomes eligible for withdrawal. Only funds in your main balance (not bonus balance) can be withdrawn.
• bata23 reserves the right to request additional verification documents at any time, particularly for large withdrawals exceeding Rp 50,000,000.
• Withdrawal requests can be cancelled by you within 1 hour of submission. After this period, the withdrawal enters irreversible processing.
• bata23 does not charge withdrawal fees for standard bank transfers to Indonesian accounts. International wire transfers may incur banking charges.

5 Bonuses and Promotional Terms

bata23 offers various bonuses and promotions to enhance your gaming experience. All bonuses are subject to the following terms:

• Bonuses cannot be withdrawn as cash until all wagering requirements are met. Each bonus specifies its wagering requirement (e.g., 30x the bonus amount).
• Different games contribute differently toward wagering requirements: slots contribute 100%, live casino games contribute 10%, sports bets contribute based on odds (minimum 1.75 odds for full contribution).
• Bonuses have validity periods ranging from 7 to 30 days depending on the promotion. Unused bonuses and unmet wagering requirements expire at the end of the validity period.
• The maximum bet allowed while wagering a bonus is Rp 50,000 per round or spin. Exceeding this limit may void the bonus and any associated winnings.
• Unless explicitly stated, bonuses cannot be combined. Only one active bonus is permitted per Account at any time.
• bata23 reserves the right to void bonuses and winnings if we detect abuse, irregular betting patterns, or attempts to exploit promotional terms.
• All bonus terms are displayed transparently on the promotions page. It is your responsibility to read and understand the specific terms of each bonus before claiming it.
• Players who repeatedly claim bonuses without making genuine play attempts may have their bonus privileges revoked.

6 Betting Rules and Fair Play Policy

All bets placed on bata23 must comply with our fair play policy and the specific rules of each game type:

• All sports bets are final once confirmed. bata23 does not accept cancellation requests after a bet has been placed, except in cases of obvious technical error.
• In the event of a match postponement, bets remain valid for 48 hours. If the match does not resume within this period, all bets are voided and stakes refunded.
• Live in-play betting accepts bets based on real-time odds. Due to transmission delays, odds may change between your bet placement and confirmation. You are bound by the odds confirmed in your bet slip.
• Slot game outcomes are determined by certified Random Number Generator (RNG) algorithms independently audited for fairness. Past results do not influence future spins.
• Live casino games are conducted by professional dealers in real time. Video streams may experience minor delays due to internet conditions, but game integrity is guaranteed.
• Any attempt to manipulate games, collude with other players, exploit technical glitches, or engage in arbitrage betting is strictly prohibited and will result in account termination.
• bata23 reserves the right to void bets and withhold winnings if we detect irregular betting patterns, syndicate play, or any form of cheating.

7 Limitations of Liability

By using bata23 services, you acknowledge and agree to the following limitations on our liability:

• bata23 is not liable for any losses you incur while gambling. Gaming involves risk, and you should never wager more than you can afford to lose.
• We are not responsible for service interruptions caused by internet connectivity issues, hardware failures, software bugs, or events beyond our reasonable control (force majeure).
• While bata23 employs industry-standard security measures, we cannot guarantee absolute protection against cyber attacks or unauthorized access. You are responsible for securing your account credentials.
• bata23 is not liable for any indirect, consequential, or punitive damages arising from your use of our services, including loss of profits or data.
• Our maximum liability for any claim related to your bata23 Account is limited to the amount currently in your Account balance at the time of the claim.
• bata23 does not provide legal, financial, or tax advice. You are responsible for understanding and complying with tax obligations related to gambling winnings in your jurisdiction.

8 Account Closure and Termination

Either you or bata23 may terminate your Account in accordance with the following provisions:

• You may request Account closure at any time by contacting customer support. Upon closure, any remaining balance will be returned to you after verification, minus any pending bonus amounts.
• bata23 reserves the right to suspend or terminate your Account immediately if we suspect breach of these Terms, fraudulent activity, underage gambling, or any illegal conduct.
• If your Account is closed due to violation of these Terms, bata23 may withhold your balance and winnings, particularly if obtained through fraudulent means.
• Dormant accounts (no login activity for 12 consecutive months) may be subject to a monthly inactivity fee of Rp 50,000 until the balance reaches zero or the account is reactivated.
• Self-exclusion for responsible gaming purposes can be requested for periods of 1 month, 3 months, 6 months, or permanently. During self-exclusion, you cannot access your Account or reactivate it until the exclusion period expires.

9 Governing Law and Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with international gaming law. Any disputes arising from your use of bata23 services shall be resolved as follows:

• In the event of a dispute, you agree to first attempt resolution through bata23's customer support team. Most issues can be resolved quickly through direct communication.
• If informal resolution fails, you may escalate your complaint to our management team at [email protected] with full details of the dispute.
• Unresolved disputes may be submitted to binding arbitration in accordance with international arbitration rules. Both parties waive the right to pursue class action lawsuits.
• bata23's decisions on game outcomes, bonus eligibility, and terms interpretation are final and binding, except in cases of clear technical error.

10 Amendments and Contact Information

bata23 reserves the right to modify these Terms and Conditions at any time. Any material changes will be communicated via email and prominently displayed on our website. Your continued use of bata23 services after such modifications constitutes acceptance of the updated Terms.

For questions, concerns, or clarification regarding these Terms and Conditions, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 through the website
• WhatsApp: +62 812-3456-7890

By creating an Account and using bata23 services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety.